What is your Return Policy?
If you are not 100% satisfied with your purchase from brunomarcshoes.com official site, you may request a return within 30 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below.
Return Conditions
- A. Item(s) are sent back within the stated return
- B. Item(s)returned must be UNWORN and in the original packaging.
- C. Buyers are responsible for the return shipping cost.
Return Process
You will need to contact our Customer Support Team by emailing contactus@brunomarcshoes.com, Live Chat or calling + 1 (424) 275-9089 (Monday through Friday 11:00 AM to 6:00 PM PST) by providing your order number to submit a return request. You will receive a response within 24 hours with further instructions to complete your return. Please note our customer support team is unavailable via phone Saturday and Sunday.
Refund Time
Once in receipt of the returned item(s), a refund will be issued back to the original payment method. Please allow 3-5 business days for the funds to be deposited back to the original payment method. To assure a prompt refund, please remember to provide the return tracking to the customer support representative assisting with your return.
Exchanges
We cannot guarantee sufficient inventory when attempting to process an exchange. Therefore, if you wish to exchange an item, a return request will need to be submitted. A new order for the desired item may then be placed.
Warranty
Our products are covered under a 90-day warranty protection against manufacturing and material defects.
When initiating a warranty claim, a detailed description describing the damages will need to be provided along with supporting photos. Upon reviewing the claim, replacements parts will be supplied or a refund will be issued to compensate for any defects. Customers are responsible for return shipping in all cases except for defects reported within 30 days.
Our Warranty covers defects in workmanship and materials or flaws but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure, or extensive use.
If you feel you have received a defective product(s) and was purchased from this website, please contact us by emailing contactus@brunomarcshoes.com, via Live Chat or calling +1 (424) 275-9089. (Monday through Friday 11:00 AM to 6:00 PM PST)
SHIPPING & DELIVERY
Note: Shipping is ONLY available within the United States.
Orders consisting of several items may be shipped separately.
Delivery time
Estimated Delivery Time: 3-7 Business days
Estimated delivery dates are based upon several contributing factors (i.e. the destination address, how quickly item(s) are assembled and prepared for shipment, weather delays, etc). Estimated delivery may be calculated by combining processing and shipping time.
Processing Time + Shipping Time= Estimated Delivery
Processing occurs from the time the order is received up until the order has been physically dispatched. Each item undergoes a series of quality assurance tests prior to shipment to assure top quality products and customers complete satisfaction. The complete processing time may vary depending on complexity, design, and product sizing. Larger orders may take longer to process. Normal processing time is 1-3 business days however may be delayed for various circumstances (i.e. stock availability, high-demand season, national holidays, etc). If an order consists of a highly requested item and is experiencing stock availability issues, the order may take 7-20 business days to process.
Shipping time is estimated and begins the date the order is in transit by the carrier. Normal shipping time is 3-7 business days.
SHIPPING COSTS
- FREE SHIPPING is available on ALL orders over $100 USD.
- Orders ranging between $50 and $99.99 shipping is $6.99 USD.
- Orders $49.99 and below shipping is $9.99 USD.
Taxes & Fees
Taxes not applicable on all orders.
We apologize in advance for any inconvenience caused by any delays and thank you for your patience. Please feel free to contact our customer service team at contactus@brunomarcshoes.com for any concerns.